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Through the use of self-assessments, strategy planning exercises and case studies, participants will learn to identify and use strategies to overcome or better cope with difficult behaviors in the workplace.

• Analysis of Ineffective Reactions to Difficult Behaviors
• Methods for Determining Which Behaviors to Address and Which to Ignore
• Strategies for Interacting More Effectively with People Who Consistently Exhibit Difficult Behaviors
• Practice Responding Neutrally to Difficult Behaviors
• Incivility at Work
• Reactions to Difficult Behavior – discussion of self-test results
• Detachment
• Developing a Plan of Consistent, Appropriate Responses
• Specific Strategies for Coping with Difficult Behaviors – strategy planning exercises

This eight-hour program is targeted for all professionals in an organization, and can be tailored specifically for those with supervisory responsibility.

We can tailor this program and deliver it on-site for your employees and leaders.

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